State Farm® Insurance Agent Rusty Fanning

"Had a wonderful experience with my agent Nick Williams, he was very helpful and answered any questions I had. Overall a great and friendly company to work with, front desk promptly and kindly transferred me directly to an agent and everything was done over the phone easily! Very great team! Definite recommend!"

"We switched our insurance to State Farm because they were supposed to be a better rate. At first customer service seemed great but once we signed the paperwork that was the end of that. Our first issue came to us when our mortgage jumped up $600. Upon calling our insurance company we found out that State Farm did not contact them and get the home owners insurance switched over correctly. We called and found out they sent our information to a completely different company in California. After a slew of phone calls to our previous insurance and our mortgage company we fixed their mistake. Upon calling a week later State Farm had no record on their end that the wrong company had been contacted originally by them. They also did not fix it on their end a week ago when our mortgage company contacted them. When talking to their “customer relations specialist” (initials KB) she just argued that they did send it to the correct place and put the blame on us that they contacted the wrong company even though we were assured at the time we didn’t need to do anything and they would contact the mortgage company. I then had to find my paperwork from the mortgage company and call back with the correct info for them to change it in their side. For someone who is a customer relations specialist it really felt like she doesn’t understand how to not argue when the company was in the wrong. It was a very frustrating conversation when I’m always stressed out because I have to come up with $600 extra dollars for this months mortgage because of State Farm not doing their job correctly. Always follow up with an email to them or they will argue that no conversations or correct information was given but honestly I would use a different agents office."

"Kyra was really great and extremely responsive in her communication! God a great rate and she was super prompt on everything that I needed. Highly recommend!"

"Kyra was awesome and very efficient. We were able to save 2200.00 a year on car and home insurance for the same coverage. We were also able to add a 3rd vehicle. Our m9nthly payments went from 450.00 a month on 2 vehiclez yo 250.00 a month on 3 vehicles."

"Kyra and Kenzie both helped me get things set up before too long, helped me find the best deal and cut what I was paying before by I good amount... damn near half. Thanks for being patient with me while still waking up and needing to double check my info during the process. A++"

"Very personal and very efficient and friendly"

"I've been working with Kayla, and I appreciate how friendly and prompt she is. She was able to help me secure some fairly abstract insurance forms for a lender same day. Absolutely great to work with."

"Kyra was fantastic to work with! She helped us find the right insurance policies at a great rate and made the process smooth. I definitely recommend her to anyone looking for reliable and affordable insurance options."

"I was supported by Kyra who was extremely knowledgeable and helpful. Her approach was thorough and informative and I was grateful to switch to an affordable coverage!"

"Very pleased that I saved thousands of dollars on my homeowners insurance by switching to State Farm! Also saved quite a bit on auto as well. Nickolas was very patient and helpful, yet very efficient. Highly recommend!"

"Kyra was very responsive to my questions and providing the information I asked for. All over phone, email and text. She was able to get me the same or better coverage on my 3 policies, compared to my previous provider, and at a lower cost."

"Agent Kyra helped me save $300 dollars a month when I switch"

"Kyra was an absolute pleasure! From the very first meeting, she took the time to understand our needs and her customer service skills were unmatched, and being attentive to our questions and provided exceptional guidance. The way Kyra personalized our experience made us feel valued and supported every step of the way. We couldn't have asked for a better insurance agent especially with our various assets and the savings were beyond, should of called State Farm sooner !"

"Kayla M helped me save money compared to my last insurance company with savings of $100 a month and for way better coverage! I know it sounds like a commercial but honestly 15 minutes saved me so much. Oh wait. Wrong company. But honestly though love the service and the team there. Great energy and work environment and I’m happy to have saved so this amount of money with such a friendly and polite customer service rep! - Dom R"

"I've been with State Farm since I started driving, 49 years ago. Rusty's a great guy and Kayla goes above and beyond to help with your insurance needs. Thanks"

"Kenzie is always great to deal with! Saved a bunch switching my auto and then again with my homeowners policy. Great coverage and very easy to get quotes!"

"It was a pleasure working with Keyla she’s really nice and help me find what’s better for my insurance she’s really sweet and nice thank you for your help."

"Kenzie at Rusty Fanning State Farm Agency is amazing! She is beyond impressive with her interpersonal skills, knowledge, industry understanding, and efficiency. I genuinely enjoy doing business with her on behalf of Mount Simon Ministries. She is always a pleasure to speak with and makes everything simple and easy."

"I haven’t actually talked to Rusty, but I have talked to Kayla and she is so awesome. She solved my problem quickly and followed up through multiple mediums. This office is great."

"Kenzee is always super helpful, knowledgeable, and quick to respond!"

"Kyra gave us the straight facts, and the facts helped us make an informed decision to switch over our auto and home insurance. We saved so much money, and now have better coverage. There is a reason why our whole neighborhood has picked her as the subject matter expert to help us in this big decision. Thanks, Kyra!"

"Kyra was absolutely amazing! She was incredibly patient, welcoming, and made us feel truly taken care of. We really appreciate her time, guidance, and the helpful advice she gave us. Thank you, Kyra!"

"It has been a real pleasure working with Kyra to get all of my assets insured. Huge plus having a local agent that you can meet with face to face and someone that is actually looking out for your best interests. Kyra is very knowledgeable and thorough, makes it a really easy process to switch and save money! Highly recommend working with them and seeing how they can help you as well."

"I recently was shopping around for some home/auto insurance and came in contact with Kyra, with her help I was able to save approximately $300 monthly on my insurance while also actually insuring my house at at actual value. Kyra was great to work with making the switch very easy, and she also has a great sense of humor which when it comes to insurance, definitely helps !"

"The office here has been great to work with. I have had the opportunity to work with them not only on the phone and by email but also a many times in person. They will take the time to sit down with you and talk with you and not dismiss you like you are just a number. The office is in a great location downtown with easy parking and they always have good music playing inside as well. Stop by and see if they can provide some great coverage for you."